Returns & Exchanges
At Zpacks, we want you to be completely satisfied with your purchase. If your gear doesn't meet your expectations, you may return or exchange unused items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Label and Ship
Print the prepaid shipping label provided through the portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing